Virtual coins
Coins are in-app units used for eligible app features or content access. They have no cash value, are not transferable, and cannot be withdrawn.
Purchases
Coins, purchases & refunds
Ngiemboon may offer virtual coin products through Google Play Billing. This page explains the basic purchase and support flow.
One-time welcome bonus
An eligible Google identity may receive 30 free welcome coins once. Recreating an account with the same Google identity does not create a new welcome bonus.
Google Play Billing
Android digital coin purchases are processed through Google Play Billing. Ngiemboon verifies eligible purchases server-side before crediting coins. We do not receive your complete payment-card details from Google Play.
Purchase completed but coins are missing
Contact support@ngiemboonapp.com with the Google Play order ID, product purchased, approximate purchase time, and the email used for your Ngiemboon account. Do not send your full payment-card number.
Refunds
Refund eligibility may depend on Google Play rules, the time since purchase, your country, the state of the digital item, and applicable law. Where a refund is granted, associated virtual benefits may be reversed or removed where technically and legally appropriate.
You can also use Google Play's own refund/request tools for eligible purchases.