Option 1 — Delete inside the app
- Sign in to Ngiemboon.
- Open Settings.
- Choose Delete account.
- Read the warning, enter the confirmation requested by the app, and choose permanent deletion.
Account deletion
Delete your Ngiemboon account
You can permanently delete your account from inside the app. If you cannot access the app, you can request deletion from the web without reinstalling it.
Option 2 — Request deletion from the web
Email support@ngiemboonapp.com from the email address associated with your account and clearly request permanent account deletion. If you cannot email from that address, explain the situation so we can provide an ownership-verification step before deleting the account.
We may ask for limited information needed to verify that the request belongs to the account holder. We will never ask for your Google password.
What is deleted
- the application's user account/profile;
- learning progress, lesson attempts, scores, and related profile progress;
- coin balance and normal coin-transaction history associated with the deleted app account;
- course/lesson unlocks and user access records;
- Google Play purchase records stored in our application database and associated with that app account, subject to lawful retention exceptions;
- other user-owned application data covered by the deletion workflow.
Limited anti-abuse information retained
To prevent a user from repeatedly deleting and recreating an account to receive the one-time 30-coin welcome bonus, we may retain a minimal keyed cryptographic fingerprint indicating that the same Google identity already received the bonus. This marker does not contain the deleted account's email, display name, learning progress, coin balance, or former Supabase user ID. It is retained only for welcome-bonus abuse prevention and related security purposes.
Google Play records and refunds
Deleting your Ngiemboon account does not itself create a refund and does not delete records independently maintained by Google Play. Refund eligibility is handled through Google Play, applicable law, and any developer support process described on our Purchases & Refunds page.